Terms and Conditions my66 –
Complete Platform Usage Guide

By registering an account, logging in, or using any services provided by my66, you hereby agree to be fully bound by these Terms and Conditions. If you do not agree with any part of this document, you are advised not to use the my66 platform.

These Terms and Conditions constitute a legally binding agreement between you (hereinafter referred to as "Member" or "User") and my66 (hereinafter referred to as "Platform" or "we"). This document should be read together with my66's Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between both parties.

Use of the my66 platform is restricted to individuals who meet the following eligibility criteria:

• Must be at least 18 years of age at the date of registration.
• Not subject to any local or international law that prohibits participation in online gaming.
• Registering voluntarily of your own free will and not under any form of coercion.
• Not currently enrolled in a self-exclusion programme at my66 or any related platform.
• Having the legal capacity to enter into a binding agreement under applicable law.

My66 reserves the right to request proof of age at any time and may suspend or temporarily close an account while verification is in progress. Any player found to have submitted false age information will have their account closed immediately, and all funds in the account may be forfeited.

Each user is only permitted to hold one active account on my66 at any time. Registering a second account, whether using the same name, email address, phone number, or payment method, is strictly prohibited and may result in all associated accounts being closed.

During registration, you are required to provide the following information accurately and honestly:

• Your full name as stated in your valid identification document.
• Your actual date of birth.
• An active and reachable email address.
• A Malaysian mobile number registered in your name.

You are solely responsible for keeping your account information up to date whenever changes occur. Failure to do so may result in delays in withdrawal processing or account suspension. my66 shall not be liable for any losses arising from outdated account information.

My66 supports a wide range of payment methods popular among Malaysian users, including DuitNow, FPX, online bank transfer, Touch 'n Go eWallet, Boost, GrabPay, and USDT cryptocurrency. All deposits are processed instantly upon confirmation from the respective payment provider.

Deposit Conditions:

• The minimum deposit is RM 30 per transaction.
• The payment method used for deposits must be registered under the same member's name.
• Deposits using third-party cash are not permitted.
• My66 reserves the right to decline any deposit suspected of originating from an illegitimate source.

Withdrawal Conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• Identity verification (KYC) must be completed before your first withdrawal can be processed.
• Withdrawals will only be processed to a bank account or e-wallet registered in the member's name.
• Withdrawal processing time is between 30 minutes and 2 hours on standard business days.
• If any bonus rollover requirements remain unfulfilled, withdrawals cannot be processed until those requirements are met.

My66 offers a variety of bonuses and promotions from time to time to provide added value to our members. All bonuses are subject to the specific terms and rules set for each promotion. It is the member's responsibility to read and understand those conditions before claiming any bonus.

The general bonus rules applicable to all promotions on my66 are as follows:

• Each bonus carries a rollover requirement (wagering requirement) that must be met before any bonus-related wins can be withdrawn.
• Rollover is calculated based on a specified multiplier of the bonus amount received, as stated in the relevant promotion's terms.
• Only one bonus may be active at a time unless otherwise stated in the respective promotion's terms.
• My66 reserves the right to void any bonus and associated wins if there is evidence of misuse, fraud, or breach of terms.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• My66 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

In the event of any conflict between these general terms and the specific terms of a promotion, the specific promotion terms shall prevail.

All games offered on the my66 platform are conducted fairly and transparently in accordance with the rules set by their respective game providers. Game results are final and cannot be disputed unless there is clear evidence of a technical failure.

• Each game has minimum and maximum betting limits that are set and displayed within the game interface.
• In the event of a technical failure during a game, the affected bet will be voided and the wagered amount will be returned to your account balance.
• The use of automation software, bots, or any unfair methods to gain an advantage in games is strictly prohibited.
• My66 reserves the right to void any game or transaction where a technical fault has compromised the integrity of the game.
• In the event of a dispute relating to game results, my66's server logs shall serve as the final reference.

Your account security is my66's top priority. Our platform uses 256-bit SSL encryption to protect all data and communications between your device and our servers. Two-factor authentication (2FA) is available and strongly recommended for all accounts.

The Know Your Customer (KYC) process is mandatory and required in the following situations:

• Before your first withdrawal from your account is processed.
• When the cumulative total of withdrawals exceeds a certain threshold set by my66.
• When my66 suspects any suspicious or unusual activity on your account.

Documents required for the KYC process include a valid copy of your national identity card (MyKad) or international passport, as well as proof of ownership of the payment method used. All submitted documents will be processed securely and kept strictly confidential in accordance with my66's Privacy Policy.

The following activities are strictly prohibited on the my66 platform and may result in immediate account closure:

• Registering more than one account or assisting others in registering multiple accounts.
• Using any bot software, automation tools, or third-party tools to play or manage your account.
• Conducting any form of money laundering through the my66 platform.
• Exploiting technical bugs or system vulnerabilities to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Providing false information during registration or the KYC process.
• Using another person's credit card or bank account without authorisation to make deposits.

My66 reserves the right to close accounts, withhold balances, and report to the relevant authorities if any of the aforementioned activities are confirmed. my66's decision in such matters is final.

My66 provides its platform and services on an "as-is" basis. While we make every effort to ensure the platform operates without interruption 24 hours a day, 7 days a week, we cannot guarantee that the service will always be free from technical disruptions, delays, or errors.

• My66 shall not be liable for any losses resulting from service disruptions beyond our control, including internet outages, power supply failures, or natural disasters.
• My66 shall not be liable for any indirect, consequential, or punitive losses arising from the use of or inability to use the platform.
• In the event of a technical failure caused by my66, our liability is limited to refunding the amount of the affected wagers only.

My66 is fully committed to responsible gaming practices. We believe that online entertainment should remain enjoyable and never become a burden to any individual. To that end, we provide a range of gaming control features to help members better manage their playing activity.

Responsible gaming features available at my66 include:

• Deposit Limit — Set daily, weekly, or monthly limits on your total deposit amount.
• Loss Limit — Set a maximum limit on the amount you can lose within a specified period.
• Session Limit — Set a time limit for each of your gaming sessions.
• Game Break — Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion — Request permanent account closure if you feel you need a longer break.

If you or someone you know needs assistance with a gambling problem, please contact the my66 support team or reach out to a relevant professional support organisation. For more information, please visit the Responsible Gaming us.

My66 reserves the right to change, update, or amend these Terms and Conditions at any time at our sole discretion. Any material amendments will be communicated to members via their registered email or a notice displayed on the platform's homepage.

Your continued use of the my66 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and contact our support team to close your account.

My66 recommends that you review this Terms and Conditions page periodically to ensure you are always aware of the latest version of the agreement between you and our platform.

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, my66's customer support team is available to assist you at any time through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week, directly within the my66 platform.
• WhatsApp — Contact us via the official WhatsApp number listed on the platform's homepage.
• Email — [email protected] (response within 24 hours on business days).

For enquiries related to responsible gaming, account limits, or self-exclusion, please contact us directly and our team will provide the necessary assistance promptly and in full confidence.